Delay and Repay
Complete this form to request a refund.
Name
Address line 1
Address line 2
Address line 3
Town or city
Postcode
Telephone number
Email address
Confirm email address
Smartcard number (if applicable) (starts with 6335970154 or 6335970319)
Ticket type
Please select ...
Metro Day Ticket
Metro Season Ticket
Metro Single
Network One Ticket
Transfare Ticket
Incident date
Time of incident
Travelling from
Please select ...
Airport
Bank Foot
Bede
Benton
Brockley Whins
Byker
Callerton Parkway
Central
Chichester
Chillingham Road
Cullercoats
East Boldon
Fawdon
Fellgate
Felling
Four Lane Ends
Gateshead
Gateshead Stadium
Hadrian Road
Haymarket
Hebburn
Heworth
Howdon
Ilford Road
Jarrow
Jesmond
Kingston Park
Longbenton
Manors
Meadow Well
Millfield
Monkseaton
Monument
North Shields
Northumberland Park
Pallion
Palmersville
Park Lane
Pelaw
Percy Main
Regent Centre
Seaburn
Shiremoor
Simonside
South Gosforth
South Hylton
South Shields
St James
St Peters
Stadium of Light
Sunderland
Tyne Dock
Tynemouth
University
Walkergate
Wallsend
Wansbeck Road
West Jesmond
West Monkseaton
Whitley Bay
Travelling to
Please select ...
Airport
Bank Foot
Bede
Benton
Brockley Whins
Byker
Callerton Parkway
Central
Chichester
Chillingham Road
Cullercoats
East Boldon
Fawdon
Fellgate
Felling
Four Lane Ends
Gateshead
Gateshead Stadium
Hadrian Road
Haymarket
Hebburn
Heworth
Howdon
Ilford Road
Jarrow
Jesmond
Kingston Park
Longbenton
Manors
Meadow Well
Millfield
Monkseaton
Monument
North Shields
Northumberland Park
Pallion
Palmersville
Park Lane
Pelaw
Percy Main
Regent Centre
Seaburn
Shiremoor
Simonside
South Gosforth
South Hylton
South Shields
St James
St Peters
Stadium of Light
Sunderland
Tyne Dock
Tynemouth
University
Walkergate
Wallsend
Wansbeck Road
West Jesmond
West Monkseaton
Whitley Bay
Incident station
Please select ...
Airport
Bank Foot
Bede
Benton
Brockley Whins
Byker
Callerton Parkway
Central
Chichester
Chillingham Road
Cullercoats
East Boldon
Fawdon
Fellgate
Felling
Four Lane Ends
Gateshead
Gateshead Stadium
Hadrian Road
Haymarket
Hebburn
Heworth
Howdon
Ilford Road
Jarrow
Jesmond
Kingston Park
Longbenton
Manors
Meadow Well
Millfield
Monkseaton
Monument
North Shields
Northumberland Park
Pallion
Palmersville
Park Lane
Pelaw
Percy Main
Regent Centre
Seaburn
Shiremoor
Simonside
South Gosforth
South Hylton
South Shields
St James
St Peters
Stadium of Light
Sunderland
Tyne Dock
Tynemouth
University
Walkergate
Wallsend
Wansbeck Road
West Jesmond
West Monkseaton
Whitley Bay
Platform number (if known)
Train number (if known)
Bank sort code
Bank account number
Name of bank account holder
Is there any other information you would like to tell us in support of your claim?
Characters remaining 2000 (2000 limit)
The following files have been attached:
Attach supporting documents
Upload files
Please drag and drop the file(s) here (or click/tap to browse):
10 files and 20 MiB maximum - Image files only
Drop files here to upload
0
/
files -
0
/
MiB
Upload